American Lifeguard Practice Exam

A patron approaches a lifeguard on surveillance duty with several questions. What should the lifeguard do?

1. Answer all questions to the best of their ability

2. Refer them to another staff member not on surveillance

3. Ignore the patron since they’re on duty

4. Take a break to address the patron's questions

The correct answer is: Refer them to another staff member not on surveillance

In a situation where a lifeguard is on surveillance duty and a patron approaches with questions, the best course of action is to refer the patron to another staff member who is not currently engaged in surveillance responsibilities. This ensures that the lifeguard remains focused on their primary role of monitoring the safety of all patrons in the facility, which is critical to prevent accidents and respond effectively to emergencies. Lifeguards have a responsibility to maintain a constant watch over the water and patrons to identify potential hazards. Diverting attention to engage with patrons, even with good intentions, can compromise safety and increase the risk of incidents going unnoticed. Referring the patron to another staff member allows for their questions to be addressed while ensuring that surveillance is not interrupted, ultimately maintaining a safe environment for everyone present.